Q1. A user reports that a laptop's touchpad has started bulging upward and the case no longer sits flat on a desk. Which of the following should a technician do FIRST?

Q2. After pairing a Bluetooth speaker, which of the following should a technician do LAST according to the standard pairing procedure?

Q3. A technician must allow secure remote command-line administration of a Linux server through a firewall. Which port should be opened?

Q4. Which email protection mechanism lists the servers authorized to SEND mail for a domain, letting receivers reject forgeries from other sources?

Q5. A city connects its libraries, fire stations, and offices across town with high-speed links it operates itself. Which network type BEST describes this?

Q6. A graphic designer needs a new monitor and reports that colors look washed out when viewing the current screen from the side. Which LCD panel type BEST addresses this complaint?

Q7. A technician is upgrading memory in a laptop. Which RAM form factor should be ordered?

Q8. A workstation user runs video encoding software that scales across many simultaneous threads. Which CPU characteristic MOST directly improves this workload?

Q9. A security analyst wants to open a suspicious email attachment in an environment where any malware it contains cannot affect the production system. Which use of a virtual machine BEST meets this need?

Q10. A technician has just established a theory of probable cause for a workstation that will not boot. According to troubleshooting best practices, which of the following should the technician do NEXT?

Q11. A technician runs chkdsk on a user's hard drive and finds bad sectors. After repairs, a scan a week later finds even more bad sectors. Which of the following is the BEST course of action?

Q12. An employee's laptop drops its Wi-Fi connection every time someone uses the breakroom microwave nearby. Which of the following is the BEST solution?

Q13. A user needs to store a single 8GB video file on a 64GB flash drive that will be moved between Windows and macOS computers. Which filesystem BEST fits this requirement?

Q14. A server-class workstation intermittently slows down during the day, and the technician wants to log CPU, memory, and disk counters over a full week to establish a baseline. Which tool BEST fits?

Q15. A traveling salesperson's laptop needs internet access anywhere with mobile coverage, without depending on Wi-Fi hotspots. Which connection type should the technician set up?

Q16. A retail store wants to stop vehicles from being driven into its glass storefront while still allowing customers to walk in freely. Which of the following BEST meets this requirement?

Q17. While installing software, a user's screen dims and a prompt appears asking whether to allow the app to make changes to the device. Which Windows feature is responsible?

Q18. An accounts-payable clerk receives an urgent email that convincingly impersonates the CFO, instructing an immediate wire transfer to a new vendor account. The email came from a look-alike domain. Which attack is this?

Q19. A company requires that data on employees' phones be unreadable if a device is stolen and its storage chip is read directly. Which mobile hardening technique meets this requirement?

Q20. A user reports that a workstation displays a blue screen stop error every time Windows loads. The crashes began immediately after a new video driver was installed. Which of the following should a technician do FIRST?

Q21. A workstation's clock loses several minutes each week, and the user has started failing domain sign-ins with time-related errors. Which of the following should a technician do to resolve the issue?

Q22. A user cannot install a new app on an older tablet; the store lists the app as "not compatible with this device." The tablet has plenty of free storage. Which of the following is the MOST likely cause?

Q23. A user reports that the only shipping-label printer in the warehouse is down and no orders can leave the building. Which of the following ticketing system fields BEST communicates the urgency of this outage to the support team?

Q24. A company keeps daily backup sets, promotes the last backup of each week to a weekly set, and promotes the last weekly backup of the month to a monthly set that is archived offsite. Which of the following rotation schemes is being used?

Q25. A technician is imaging replacement PCs for a medical practice and will handle drives containing patient diagnoses and treatment histories. Which of the following BEST classifies this data?